Common Issues

This page covers some of the most common issues users may face while using Managewise and how to resolve them quickly.

1. Not Receiving OTP (One-Time Password)

If you're not receiving the OTP for login or verification, try the following:

Possible Causes & Fixes

1. Check Spam or Junk Folder – The email may have been filtered.

2. Ensure Correct Email or Phone Number – Verify you entered the correct email/phone during login.

3. Wait a Few Minutes – Sometimes, delays happen due to high traffic.

4. Check Email Server Restrictions – Some workplace or corporate email settings may block OTP emails.

5. Try a Different Device or Browser – Clear cache and retry.

6. Still not working? – Contact Support for assistance.

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2. Issues Joining an Existing Team

If you're facing difficulties joining an existing team, refer to the Joining an Existing Team guide for step-by-step instructions.

Common Problems & Fixes:

• Didn’t Receive an Invite Code? – Check with your team admin to resend it.

• Invalid Invite Code? – Ensure you enter the exact code provided.

• Invite Expired? – Contact the team admin to generate a new one.

• Already Joined a Team? – If you’re trying to join a new team, ensure you're not already assigned to another workspace.

🔗 Click here to view the full guide on joining an existing team

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3. Can’t Log In?

If you're unable to log in:

1. Reset your password using the "Forgot Password" link.

2. Check if your account is active – New users must verify their email before logging in.

3. Ensure correct credentials – Avoid auto-filled incorrect passwords.

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4. Pending or Revoked Invitations

If you’ve been invited but cannot access the workspace:

1. Check the Invitations Page under Pending Invitations.

2. Ask your Admin to resend the invitation if needed.

3. Ensure your email matches the one used in the invitation.