# Common Issues

### **1. Not Receiving OTP (One-Time Password)**

If you're not receiving the OTP for login or verification, try the following:

#### **Possible Causes & Fixes**

1. **Check Spam or Junk Folder** – The email may have been filtered.
2. **Ensure Correct Email or Phone Number** – Verify you entered the correct email/phone during login.
3. **Wait a Few Minutes** – Sometimes, delays happen due to high traffic.
4. **Check Email Server Restrictions** – Some workplace or corporate email settings may block OTP emails.
5. **Try a Different Device or Browser** – Clear cache and retry.
6. **Still not working?** – Contact [**Support**](https://managewise.app/contact) for assistance.

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### **2. Issues Joining an Existing Team**

If you're facing difficulties joining an existing team, refer to the **Joining an Existing Team** guide for step-by-step instructions.

**Common Problems & Fixes:**

* **Didn’t Receive an Invite Code?** – Check with your team admin to resend it.
* **Invalid Invite Code?** – Ensure you enter the exact code provided.
* **Invite Expired?** – Contact the team admin to generate a new one.
* **Already Joined a Team?** – If you’re trying to join a new team, ensure you're not already assigned to another workspace.

🔗 [**Click here**](https://managewise.gitbook.io/managewise-documentation/getting-started/onboarding-process-in-managewise/joining-an-existing-business) **to view the full guide on joining an existing team**

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### **3. Can’t Log In?**

If you're unable to log in:

1. **Reset your password** using the "Forgot Password" link.
2. **Check if your account is active** – New users must verify their email before logging in.
3. **Ensure correct credentials** – Avoid auto-filled incorrect passwords.

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### **4. Pending or Revoked Invitations**

If you’ve been invited but cannot access the workspace:

1. Check the **Invitations Page** under **Pending Invitations**.
2. Ask your **Admin** to **resend the invitation** if needed.
3. Ensure your **email matches the one used in the invitation**.