Common Issues
This page covers some of the most common issues users may face while using Managewise and how to resolve them quickly.
1. Not Receiving OTP (One-Time Password)
If you're not receiving the OTP for login or verification, try the following:
Possible Causes & Fixes
Check Spam or Junk Folder – The email may have been filtered.
Ensure Correct Email or Phone Number – Verify you entered the correct email/phone during login.
Wait a Few Minutes – Sometimes, delays happen due to high traffic.
Check Email Server Restrictions – Some workplace or corporate email settings may block OTP emails.
Try a Different Device or Browser – Clear cache and retry.
Still not working? – Contact Support for assistance.
2. Issues Joining an Existing Team
If you're facing difficulties joining an existing team, refer to the Joining an Existing Team guide for step-by-step instructions.
Common Problems & Fixes:
Didn’t Receive an Invite Code? – Check with your team admin to resend it.
Invalid Invite Code? – Ensure you enter the exact code provided.
Invite Expired? – Contact the team admin to generate a new one.
Already Joined a Team? – If you’re trying to join a new team, ensure you're not already assigned to another workspace.
🔗 Click here to view the full guide on joining an existing team
3. Can’t Log In?
If you're unable to log in:
Reset your password using the "Forgot Password" link.
Check if your account is active – New users must verify their email before logging in.
Ensure correct credentials – Avoid auto-filled incorrect passwords.
4. Pending or Revoked Invitations
If you’ve been invited but cannot access the workspace:
Check the Invitations Page under Pending Invitations.
Ask your Admin to resend the invitation if needed.
Ensure your email matches the one used in the invitation.
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